FAQ
Kulfi currently ships within the United States as well as to Canada and the UK! We are exploring ways to make our products more accessible globally. Stay tuned!
All US orders over $50 qualify for free shipping. Free shipping is not available outside the US.
Please contact our support team (support@kulfibeauty.com) as soon as possible. Once an order has been processed, we cannot change the address, and most carriers cannot reroute packages.
Please contact our support team (support@kulfibeauty.com) as soon as possible. Once an order has been processed, we cannot update it.
Once an order has been placed, it is automatically sent to our warehouse and we are unable to cancel it. Please email support@kulfibeauty.com if you would like to return your order once it has been received.
If all items in your order are in stock, your order will be processed within 3 business days. Estimated delivery after an order is processed and shipped: US 2-8 business days, Canada 4-8 business days, UK 5-8 business days. Pre-orders will be shipped within the date range specified on order confirmation.
If you purchased shipping protection, file a claim through the Corso portal. If not, email us at support@kulfibeauty.com.
If you purchased shipping protection, file a claim through the Corso portal. If not, email us at support@kulfibeauty.com and we will review your account and tracking history.
Contact support@kulfibeauty.com with a photo of what you received. For a damaged or defective product, please also include the LOT/batch code.
FOR BUNDLES: Kindly note, we are unable to accept returns for products sold as part of a set or bundle. If you would like to keep some of the products in a set, we would be happy to exchange for an item of equal or lesser value.
FOR BEAUTY PRODUCTS: For US orders, if you are unsatisfied with your order, we are happy to process a return within 30 days of purchase for a refund of the product price. Please note we charge a return processing fee ($6.95) which will be deducted from your refund. This helps us partially recover the cost of shipping & processing your order. We unfortunately are unable to accept returns or exchanges that exceed the 30 day window.
For international returns, please email email support@kulfibeauty.com with your name, order number, item(s) that you wish to return or exchange, and the reason for requesting a return or exchange.
ALL MERCH SALES ARE FINAL. As a small business, we are unable to process returns for merchandise such as crewnecks, hats, and headbands.
For US orders, start your return through our returns portal using your order number and US zip code. Returns must be requested within 30 days from the delivery date. A $6.95 return processing fee is deducted. No returns or exchanges are accepted after 30 days from the delivery date. All merch sales are final. For international orders, please contact support@kulfibeauty.com.
If you wish to receive store credit instead of a refund to the original payment method, the $6.95 return processing fee is waived. Store credit never expires.
Refunds take 5-10 business days to reflect once the refund is approved. Store credit refund is immediately after the refund is initiated.
Yes. You can exchange for a different shade of the same product through the returns and exchange portal using your order number and US zip code. We accept one exchange per product purchased; a second becomes a return and refund. We do not offer cross-product exchanges or store credit: you may return the item and place a new order, and the return fee applies.
For products sold in a set or bundle: if you would like to keep some of the products, contact support@kulfibeauty.com. Fees apply.
Please contact the retailer you purchased from. They hold your order and customer information, so we are unable to help with retail orders.
Yes. We do not use animal-derived ingredients, and we do not test on animals. Our beeswax is synthetic. Ingredient lists are available on request.
Our products are formulated without parabens, phthalates, mineral oils, formaldehydes, coal tar, sulfates, butylated hydroxyanisole, and more.
The eyeliner formulas have undergone extensive safety reviews and are safe for their intended uses.
All our products are fragrance free except Lip Snack Glossing Lip Balm and Khili Khili Glow Mist.
We obtain the certificate from the ingredient supplier attesting to their use of ethical labor. We select suppliers who either own their own mines and control the labor or companies who have audit programs in place to assure source compliance.
To subscribe, go to the product page you would like to subscribe to, select the option to subscribe, and choose the recurring subscription cycle to your preference.
You can view and edit your subscriptions by logging in and accessing the customer account portal by clicking “Manage Subscriptions”. From there click on “Subscriptions”. If you want to add a product to your subscription click “Add a product”. If you want to remove a product from your subscription, click the active subscription product and adjust the qty, skip the shipment, or cancel the product from your subscription.
Cancel from your account under Manage Subscriptions before your billing date. There is a two-cycle minimum commitment before you can cancel or modify. For any questions regarding subscriptions, please contact support@kulfibeauty.com
You will be automatically set on a recurring payment schedule based on the recurring option you chose and the date you subscribed. For example, if you initially subscribed on the 4th of the month to receive your product every month, you will be billed on the 4th of every month.
You can skip a product in your shipment by logging into your Kulfi Beauty account and click on "Manage Subscriptions". From there you can click on the products in your subscription and scroll down to skip accordingly. Please make sure to skip before the billing date on your schedule in order to prevent charges on your account.