Where does Kulfi ship to?
Kulfi currently ships within the United States. We are exploring ways to make our products more accessible globally. Stay tuned!
How do I qualify for free shipping?
All orders above $40 in the United States qualify for free shipping.
How can I edit my address?
Email us at email@example.com and if your order has not been processed, we are happy to change your address. If your order has been shipped, please contact USPS to reroute your package.
How can I update my order?
Email us at firstname.lastname@example.org and if your order has not been processed, we will adjust your order.
How can I cancel my order?
Email us at email@example.com and if your order has not been shipped, we will cancel your order.
When can I expect to receive my package?
We're as eager as you are for the product to reach you! It can take up to 2 weeks to receive your package. Typical order processing time to pack and ship your orders is up to 3 business days. Shipping time is 2-8 business days. Once the order is processed, you will receive a tracking number. We ship all orders via USPS from New York.
My order has been stuck in transit for quite some time, what should I do?
Email us at firstname.lastname@example.org and we will get back to you on the status of your package. Please keep in mind USPS is still experiencing delays due to COVID-19.
Tracking shows my order has been delivered but I have not seen it. What should I do?
Email us at email@example.com and we will look into this for you by filing a claim with USPS. Our team will update you on the status between 3-5 business days.
What should I do if I received the wrong product or my order is damaged?
Email us at firstname.lastname@example.org and we'll get this fixed for you.
Can I exchange products?
We currently do not make exchanges. If you are unsatisfied with your order, we can refund your order according to our return policy below.
What is your return policy?
If you are unsatisfied with your order, we are happy to process a return within 30 days of purchase for a refund of the product price. Please note we do charge a return processing fee ($5.00) which will be deducted from your refund. Kindly reach out to email@example.com if you would like to initiate the return process. We will send you a return label to return the product to us. Once we receive the return, we will process the refund. We unfortunately are unable to accept returns or exchanges that exceed the 30 day window.
Where is my refund?
Please note that once a refund is initiated it can take 3-5 business days for your refund to reflect into your account.
Help, I can’t decide on which shade to buy?
Don’t worry we’ve all been there. Even though we think all of our Kajal shades are essential, our team is here to help! If you have any shade matching questions, be sure to reach out to us at firstname.lastname@example.org.
Are your products vegan and cruelty-free?
Yes. We do not have any animal derived ingredients in our products and we do not test on animals.
Are your products clean?
Our products are formulated without parabens, phthalates, mineral oils, formaldehydes, coal tar, sulfates, butylated hydroxyanisole, and more.
Are your products gluten free?Our products are free of gluten ingredients and gluten containing ingredients.
Are Underlined Kajal Eyeliners safe to use on eyes?The eyeliner formulas have undergone extensive safety reviews and are safe for their intended uses.
Do your products contain fragrance?All our products at the moment are fragrance free.
How do you ensure that mica used is ethical?